RETURNS

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Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Several types of goods and services are exempt from being returned.

Additional non-returnable items:
Downloadable information products
Online streamable or on demand content products and services
Subscription based solutions
Studio Booking
Physical and digital consultation services

Refunds (if applicable)
Refund requests can be send to hello@granular.academy within 5 days of receipt. Full or partial refunds are determined based on documentation provided. We will notify you of the approval or rejection of your refund within 3 working days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@granular.academy.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your physical product, you should e-mail your us on hello@granular.academy to receive proper return and packaging procedures and our return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.